Online Delivery & Returns Policy

Our Online Delivery & Returns Policy

Once you have placed your order, your jewellery will be carefully prepared and packaged ready for dispatch. During the processing of your order your jewellery will be boxed and packaged to the best of our ability to minimise risk of damage during delivery. Your order will include our care card providing advice to help you maintain the condition of your jewellery. Should you require a personal message with your order please contact us immediately upon placing your order and we will be pleased to arrange this for you. See our gifting page for more details.

Your order

An order acknowledgement email will be sent to you detailing the items you have ordered. We will then process your order.

If for any reason and in the rare event we are unable to fulfil your order, we will contact you by email within 24 hours of you placing the order. Where appropriate we will work with you to find a suitable alternative or indeed arrange for a full refund where payment has been authorised and cleared.

When placing an order the information you provide in the order process must be true and accurate.

Legal ownership of item/s is retained by us until full payment has been made and cleared. Similarly, legal ownership is regained if a refund is given for the item.

Delivery – FREE UK & WORLDWIDE DELIVERY

We offer free worldwide shipping for all orders with DHL EXPRESS. Please note the following regarding shipping and delivery:

UK Deliveries: Orders will typically be processed and dispatched within 1-2 business days. Delivery within the UK usually takes 1-2 business days depending on your location.

International Deliveries: Orders will typically be processed and dispatched within 1-2 business days. International delivery times vary depending upon your location ranging 2-7 working days. Please note customs delays or other unforeseen issues beyond our control, whilst rare, may extend delivery times.

You are responsible for ensuring the shipping address provided at checkout is correct. We will not be held responsible for items that are delayed or lost due to incorrect shipping details.

International Orders – Import Duties and Taxes Included

We offer free worldwide delivery, with all import duties, taxes, and customs fees fully covered by us.

This means:

• The price you see on our website is the final price you pay
• There will be no additional charges upon delivery
• All required customs paperwork is handled on your behalf

We ship using trusted international couriers and ensure your order clears customs smoothly and promptly.

Returns and Exchanges

We want you to be fully satisfied with your purchase. If for any reason you are not happy with your item, you may return it under the following conditions:
Return Period: You must notify us by email before returning your order back to us. You order must reach us within 14 days from delivery.

Condition: Your order must be returned in its entirety to be eligible for a refund. Items must be returned in their original condition including our tags, unworn and with all original packaging, cards, paperwork and all and any items included in your delivery. We are unable to process a return on incomplete returns.

Return Shipping Costs: Customers are responsible for the return shipping costs and delivery back to us. We do not cover return postage or insurance for returned items.

International Returns – additional requirements:

Mark the shipment as a return (“Returned UK Goods – No Commercial Value”) both on the package exterior and within the commercial invoice provided to your courier. We advise you seek advice from your chosen courier service provider on this matter.

If these steps are not followed and we incur import duties, VAT, or customs clearance fees on re-entry to the UK and return to us, those charges will be deducted from your refund.

Refunds:

Once the return is received and inspected, we will process your refund or exchange within 5 business days. Refunds will be processed via your original payment method and notification will be sent to your email. Allow a further 7 business days for your account to be credited by the payment processor.

Please note:

We do not refund delivery charges incurred by us for expedited shipping, or any other bespoke arrangements associated with your order.

We do not offer return, refunds nor exchanges for items purchased instore or online through our stockists. Please refer to your original retailer’s terms.

We do not offer returns, refunds nor exchanges for items when purchased from us at an event

Contacting Jennifer Gibson Jewellery

If would like help with your order please contact us either via email jennifer@jennifergibsonjewellery.co.uk or call +44 (0)1625315055. Our Business Address is Unit 58, Courthill House, 60 Water Lane, Wilmslow, SK9 5AJ England, UK