Terms & Conditions
Website Terms & Conditions
Introduction
Welcome to Jennifer Gibson Jewellery an online jewellery store based in the United Kingdom. We specialise in vintage jewellery and are committed to providing high-quality service and products. These Terms and Conditions govern the use of our website and the purchase of products through our platform. By using our website and/or making a purchase, you agree to these Terms and Conditions.
Definitions:
The term ‘vintage’ refers to items assessed to be 20 or more years old. Our collection spans more than a century.
We offer a small number of ‘preloved’ items which are more recent and do not carry the word ‘vintage’ in their title.
‘Us’ refers to Jennifer Gibson Jewellery Ltd. ‘You’ refers to you, the user of this website.
2. Products
2.1 Product Descriptions and Representations
We offer a carefully curated collection of vintage and preloved jewellery.
Given the nature of vintage and preloved items, some pieces may show signs of wear or slight imperfections, which are characteristic of their age.
Each product description will provide detailed information about the condition of the item. We take great care to ensure the accuracy of product descriptions and images; however, colours and details may vary slightly due to digital representation and/or screen settings.
While we strive to provide accurate information about each product to the best of our knowledge, we cannot guarantee that all details, such as materials, origins, or time periods, are entirely error-free. Jennifer Gibson Jewellery will not be held liable for any inaccuracies or omissions in the information provided on our website. Customers are encouraged to contact us with any specific questions before making a purchase and we will be pleased to assist.
2.2 Product Authentication and Brand Ownership Product Authentication:
At Jennifer Gibson Jewellery we take great pride in the authenticity of our vintage jewellery collection. Each piece undergoes a thorough inspection by Jennifer to verify its authenticity, origin, and quality. We guarantee that all vintage items are genuine and meet the high standards we set for our exclusive collection. Visit our Authentication Page for more information.
Ownership of Brand Names and Trademarks:
Many of the items we sell may originate from well-known jewellery brands or designers. However, Jennifer Gibson Jewellery does not claim any affiliation with, sponsorship by, or endorsement from these brands or their parent companies
Brand Ownership: All brand names, logos, and trademarks displayed on the products listed for sale remain the exclusive property of their respective owners. These brands are mentioned solely for descriptive purposes to inform customers about the origin or design of a particular piece of jewellery.
Resale of Branded Items: When we offer items from established jewellery brands, we are acting as an independent reseller of previously owned items. The sale of these products by Jennifer Gibson Jewellery does not imply any relationship between us and the original brand or its owners.
We respect the intellectual property rights of all brands and comply with all applicable laws regarding the resale of vintage or branded jewellery.
2.3. Allergies and Metal Content in Vintage Jewellery
Some of the vintage jewellery items we sell may contain metals such as nickel, which can cause allergic reactions in certain individuals. Nickel is a common component in vintage pieces, particularly in jewellery made before modern regulations on its use. While we strive to provide detailed descriptions of the materials used in each item, we cannot guarantee that all products are free from potential allergens. Under current UK law, including the **Nickel Directive (2004/96/EC)**, items sold as new must comply with strict limits on nickel release, but this does not always apply to vintage or second-hand items. We advise customers with known allergies or sensitivities to contact us before purchasing for further information, or to avoid wearing jewellery that may contain such metals. Jennifer Gibson Jewellery is not liable for allergic reactions or skin sensitivities caused by wearing our jewellery.
3. Ordering and Payment
All prices displayed on our website are in GBP (£) and include VAT (where applicable). Payment can be made through our secure payment gateway via credit/debit cards, PayPal, or other approved payment methods.
By placing an order, you confirm that all information provided (including personal details, payment information, and delivery details) is accurate and complete. Once payment is successfully made, you will receive an order confirmation email.
We reserve the right to refuse or cancel any order at our discretion, including orders that contain incorrect pricing or stock errors.
3.1 Identity Verification for High-Value Orders
For security purposes and to protect both our customers and our business, Jennifer Gibson Jewellery reserves the right to contact customers to verify their identity before processing and shipping high-value orders. This may involve requesting additional information or documentation to confirm the order details and the customer’s identity. We take this step to prevent fraudulent transactions and ensure that your purchase is secure. If identity verification is required, customers will be notified promptly, and the order will be held until the verification process is complete. Failure to provide the requested information may result in delays or cancellation of the order.
4. Shipping and Delivery
We offer free worldwide shipping for all orders with DHL EXPRESS. Please note the following regarding shipping and delivery:
UK Deliveries: Orders will typically be processed and dispatched within 1-2 business days. Delivery within the UK usually takes 1-2 business days depending on your location.
International Deliveries: Orders will typically be processed and dispatched within 1-2 business days. International delivery times vary depending upon your location ranging 2-7 working days. Please note customs delays or other unforeseen issues beyond our control, whilst rare, may extend delivery times.
You are responsible for ensuring the shipping address provided at checkout is correct. We will not be held responsible for items that are delayed or lost due to incorrect shipping details.
5. International Orders – Import Duties and Taxes Included
We offer free worldwide delivery, with all import duties, taxes, and customs fees fully covered by us.
This means:
- The price you see on our website is the final price you pay
- There will be no additional charges upon delivery
- All required customs paperwork is handled on your behalf
We ship using trusted international couriers and ensure your order clears customs smoothly and promptly.
6. Returns and Exchanges
We want you to be fully satisfied with your purchase. If for any reason you are not happy with your item, you may return it under the following conditions:
Return Period You must notify us by email before returning your order back to us. You order must reach us within 14 days from delivery.
Condition: Your order must be returned in its entirety to be eligible for a refund. Items must be returned in their original condition including our tags, unworn and with all original packaging, cards, paperwork and all and any items included in your delivery. We are unable to process a return on incomplete returns.
Return Shipping Costs: Customers are responsible for the return shipping costs and delivery back to us. We do not cover return postage or insurance for returned items.
International Returns – additional requirements:?
Mark the shipment as a return (“Returned UK Goods – No Commercial Value”) both on the package exterior and within the commercial invoice provided to your courier. We advise you seek advice from your chosen courier service provider on this matter.
If these steps are not followed and we incur import duties, VAT, or customs clearance fees on re-entry to the UK and return to us, those charges will be deducted from your refund.
Refunds:
Once the return is received and inspected, we will process your refund or exchange within 5 business days. Refunds will be processed via your original payment method and notification will be sent to your email. Allow a further 7 business days for your account to be credited by the payment processor.
We do not refund delivery charges incurred by us for expedited shipping, or any other bespoke arrangements associated with your order.
We do not offer return, refunds nor exchanges for items purchased instore or online through our stockists. Please refer to your original retailer’s terms.
We do not offer returns, refunds nor exchanges for items when purchased from us at an event.
7. Product Care
Vintage jewellery requires proper care to preserve its beauty and longevity. We provide care tips with each purchase and these can also be found on our Jewellery Care page. Customers are responsible for following these instructions, and Jennifer Gibson Jewellery will not be liable for damage caused by improper care or handling.
8. Limitation of Liability
While we take great care to ensure the quality of our products, Jennifer Gibson Jewellery will not be held liable for:
– Damage or wear and tear caused by misuse, improper handling, or neglect of the jewellery after purchase.
– Any loss or damage caused by events outside our reasonable control, including delays in delivery caused by postal services, customs, or other external factors.
Our maximum liability to you in respect of any purchase or use of our website shall be limited to the total price of the goods purchased.
9. Privacy and Data Protection
We respect your privacy and are committed to protecting your personal data. Please refer to our Privacy Policy below for details on how we collect, store, and use your personal information.
10. Intellectual Property
All content on our website, including but not limited to images, designs, logos, and text, is the intellectual property of Jennifer Gibson Jewellery. You may not reproduce, distribute, or use any of our content without our express written consent.
11. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
12. Amendments to Terms and Conditions
We reserve the right to amend these Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website. It is your responsibility to review these Terms periodically.
13. Contact Information
If you have any questions or concerns regarding these Terms and Conditions or your purchase, please contact us at:
Jennifer Gibson Jewellery
58 Courthill House, 60 Water Lane, Wilmslow, Cheshire, SK9 5AJ
jennifer@jennifergibsonjewellery.co.uk
+44 (0)1625 315055
By using our website and placing an order, you agree to these Terms and Conditions.
14. Privacy Policy
At Jennifer Gibson Jewellery, we are committed to protecting and respecting your privacy. This section explains how we collect, use, and protect your personal data when you visit our website or make a purchase. By using our services, you agree to the collection and use of your information in accordance with this policy.
14.1 Information We Collect
We collect the following types of information when you use our website:
Personal Information: This includes your name, email address, phone number, shipping and billing addresses, and payment details when you place an order. We also collect any communication you send to us through customer support.
Technical Data: This includes your IP address, browser type, time zone settings, and information about how you use our website, such as the pages you view and how long you stay on them. We use cookies and similar technologies to collect this data (see our Cookie Policy for more details).
Transaction Data: This includes details of the products you have purchased and the fulfilment of those purchases.
14.2 How We Use Your Information
We use your personal data to:
Process and fulfil your orders: Including processing payments, arranging delivery, and providing customer support.
Communicate with you: To send order confirmations, delivery updates, or respond to inquiries.
Improve our services: By analysing customer behaviour on our website to enhance your shopping experience.
Marketing: With your consent, we may send you promotional emails about new products, special offers, or other information we think you may find interesting. You can opt-out of these communications at any time by following the unsubscribe link in any marketing email.
14.3 Data Sharing and Third Parties
We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law. However, we may share your data with:
Payment processors: To facilitate secure payment transactions.
Shipping carriers: To deliver your purchases.
Service providers: For functions such as website hosting, data analysis, and email delivery.
Legal and regulatory authorities: If we are required to comply with a legal obligation.
All third parties we work with are bound by data protection laws and are required to handle your personal information securely.
14.4 Security of Your Information
We are committed to ensuring that your personal data is secure. To prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online. However, no data transmission over the internet can be guaranteed to be 100% secure, and you use our website at your own risk.
14.5 Your Rights
Under the UK General Data Protection Regulation (UK GDPR), you have the following rights:
Access: You have the right to request a copy of the personal data we hold about you.
Correction: You have the right to request that we correct any inaccurate or incomplete data.
Deletion: You can ask us to delete your personal data in certain circumstances, for example, if it is no longer necessary for us to retain it.
Restriction: You can ask us to restrict the processing of your personal data in certain situations.
Objection: You have the right to object to the processing of your personal data, including for marketing purposes.
Portability: You can request a copy of your personal data in a machine-readable format for use with another service provider.
To exercise any of these rights, please contact us using the details provided in the “Contact Information” section.
14.6 Data Retention
We will only retain your personal data for as long as is necessary to fulfil the purposes for which we collected it, including for legal, accounting, or reporting requirements.
14.8 Changes to Our Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, we will notify you by email. It is your responsibility to review this Privacy Policy periodically to remain informed about how we protect your personal data.
14.9 Data Controller
For the purposes of this website and fulfilling Data Privacy Regulations, Jennifer Gibson, Jennifer Gibson Jewellery Ltd. at Unit 58, Courthill House, 60 Water Lane, Wilmslow, SK9 5AJ, England, UK is the Data Controller. Information Commissioner’s Office Registration Number: ZB737301
If you have any questions or concerns about this Privacy Policy, or if you would like to exercise any of your rights, please contact us.