Delivery and Returns
All orders will be boxed and packaged to the best of our ability to minimise risk of damage during delivery.
- UK Delivery
Delivery within the UK is complimentary for all orders as follows.
Orders upto £150 will be dispatched via Royal Mail 1st Class Signed For Service.
Orders of £150 and above will be dispatched via Royal Mail Special Delivery Service.
Should you wish to upgrade your postal service for any reason, including fully insuring the value of the item or to expedite delivery then please get in touch.
Both UK Delivery services require a signature upon receipt. You will be notified of the tracking number by email.
The time for delivery is not guaranteed by us. Please refer to the Royal Mail website for more information about these services.
We aim to package and dispatch your order within 48 hours assuming cleared payment. We do appreciate there are occasions when an urgent delivery is needed so please get in touch.
- International Delivery
We charge £15 for international orders up to £500 and £25 for orders over £500. Orders will be dispatched via Royal Mail International Tracked and Signed or Airsure or alternative carrier, dependent on the compensation level required.
The remainder of the total delivery cost for these orders is met by us as a goodwill gesture to our international customers.
The time for delivery is not guaranteed by us. Please refer to the Royal Mail website.
We aim to package and dispatch your order within 48 hours assuming cleared payment including postage costs. We do appreciate there are occasions when an urgent delivery is needed so please get in touch with us.
All delivery costs are non-refundable.
Local import taxes or duties on your parcel or delays due to border processes are the sole responsibility of the customer and in no part and under no circumstances are the responsibility of Jennifer Gibson Jewellery.
We hope you are pleased with your purchase. However, if you are not entirely satisfied with your purchase, we’re here to help.
To initiate your return, notify us within 24hours of receipt to request a return indicating the order details and reason for return. To do this email us at firstname.lastname@example.org
We will reply within 24hours of receipt of your email explaining how to return your item to us.
The return must be recieved by us within 7 calendar days from receipt. If 7 days have elapsed from receipt to return, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return your item must be unused and in the same condition that you received it, including our security tags and the original packaging must be undamaged.
Post your item to our return address provided.
You will be responsible for paying return shipping costs. Return shipping costs are non-refundable. If you receive a refund, the cost of shipping your order will be deducted from your refund.
International returns need to be clearly marked ‘Returned Goods Country of Origin UK ‘ on the package. Failure to do so will likely incur import charges which you are liable for and which will be deducted from your refunded balance, upon receipt.
You should consider using a tracked and signed for postal service such as the one used for delivery, or purchasing insurance to cover the value of your purchase, in case of loss or damage during the return delivery to us. We are in no way responsible for loss or damage of items that you dispatch for return.
Sale items (if applicable)
We aim to provide exceptional customer service so our refund service applies to all products including sale items.
Exchanges (if applicable)
Owing the individual nature of each piece in the Jennifer Gibson Jewellery Collection we do not offer exchanges. You may of course choose to return your item in accordance with the returns policy and if you require, we will assist you in selecting a suitable new piece for purchase.
Contacting Jennifer Gibson Jewellery
If would like help with your order please contact us either via email email@example.com or call +44 (0)7825345305.
1990s Crystal Jewel Vibe Vintage Clip Earrings£70.00
A Pair of Tortoiseshell Antique Hair Combs Paste Set 1880s£135.00
A Very Wonderful Very Large 1940’s Mazer Crystal Brooch£195.00
Antique Pendant Garnet Bug on Smokey Quartz 1880s£995.00
Art Deco Jean Painlevé Vintage Set Featuring L’Hippocampe 1936£325.00
Art Deco Vintage Bracelet Red Crystal Rhodium Plated 1930s£180.00