Delivery and Returns
All orders will be boxed and packaged to the best of our ability to minimise risk of damage during delivery.
- UK Order Delivery
Delivery within the UK is FREE for ALL orders.
Orders under £150 will be dispatched via Royal Mail 1st Class Signed For Service.
Orders of £150 and above will be dispatched via Royal Mail Special Delivery Service.
Both services are tracked and require a signature upon receipt. You will be notified of the tracking number by email.
The time for delivery is not guaranteed by us. Please refer to the Royal Mail website for more information about these services.
We aim to package and dispatch your order within 48 hours assuming cleared payment. We do appreciate there are occasions when an urgent delivery is needed so please get in touch with us via the contact page and we will do our utmost to fulfil your need.
- International Order Delivery
We charge £15 for international orders up to £500 and £25 for orders over £500. Orders will be dispatched via Royal Mail International Tracked and Signed or Airsure or alternative carrier, dependent on the compensation level required.
The remainder of the total delivery cost for these orders is met by us as a goodwill gesture to our international customers.
The time for delivery is not guaranteed by us. Please refer to the Royal Mail website.
We aim to package and dispatch your order within 48 hours assuming cleared payment including postage costs. We do appreciate there are occasions when an urgent delivery is needed so please get in touch with us via the contact page and we will do our utmost to fulfill your need.
All delivery costs are non-refundable.
Local import taxes or duties on your parcel or delays due to border processes are the sole responsibility of the customer and in no part and under no circumstances are the responsibility of Jennifer Gibson Jewellery.
Local import taxes or duties on your parcel or delays due to border processes are the sole responsibility of the customer and in no part the responsibility of Jennifer Gibson Jewellery.
Thank you for shopping at www.jennifergibsonjewellery.com
We hope you are pleased with your purchase. However, if you are not entirely satisfied with your purchase, we’re here to help.
Our policy lasts 7 calendar days from receipt. If 7 days have gone by since your order was delivered, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return your item must be unused and in the same condition that you received it, including tags. It must also be in the original packaging.
To complete your return, please contact us within 48 hours of delivery for return instructions. Post your item to our return address in accordance with the return instructions.
You will be responsible for paying return shipping costs. Return shipping costs are non-refundable. If you receive a refund, the cost of shipping your order will be deducted from your refund.
You should consider using a tracked postal service such as the one used for delivery, or purchasing insurance to cover the value of your purchase, in case of loss or damage during the return delivery to us. We are in no way responsible for loss or damage of items that you dispatch for return.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund within 3 days of receipt of the returned item/s.
If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment via the payment provider with which your original payment was made.
Sale items (if applicable)
We aim to provide exceptional customer service so our refund service applies to all products including sale items.
Exchanges (if applicable)
Owing the individual nature of each piece in the Jennifer Gibson Jewellery Collection we do not offer exchanges. You may of course choose to return your item in accordance with the returns policy and if you require, we will assist you in selecting a suitable new piece for purchase.
Contacting Jennifer Gibson Jewellery
If would like help with your order please contact us either via email email@example.com or call +44 (0)7825345305.
1930s Art Deco Rare Mr & Mrs Penguin Early Coro Fur Clips£285.00
1990s Crystal Jewel Vibe Vintage Clip Earrings£70.00
A Very Wonderful Very Large 1940’s Mazer Crystal Brooch£195.00
As Selected by Homes & Antiques Christmas Guide – Gigantic 1940’s VOGUE Sterling Silver Vermeil Crystal Bow Brooch£320.00
CHANEL Gilt Heart Logo 1995 Vintage Clip Earrings£295.00
CHANEL VINTAGE 1990 QUilted Gilt CC Logo CLip Earrings£395.00
Christian DIOR 1962 Heart Brooch With Crystal Pearl Gilt£295.00